Call Center Continuity Planning

Regular price $69.95 $69.95 Sale

Author(s): Jim Rowan

A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag


EAN: 9781420048100