This book deals in a stimulating way with the primary factors that support good service, and in the development of its fifteen chapters, concepts of human psychology are presented - motivation, commitment, competencies; process engineering in services - service cycles, moments of truth, improvement strategies; and closes with the study of the client - definition, types, internal client, among others.
Author: Jorge Humberto Parra
Edicion: 1
Language: Spanish
ISBN: 978-958-06-1388-6
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Spanish